{"id":2,"date":"2023-04-18T08:34:00","date_gmt":"2023-04-18T08:34:00","guid":{"rendered":"https:\/\/geriderklostertaler.at\/?page_id=2"},"modified":"2023-05-15T10:58:10","modified_gmt":"2023-05-15T10:58:10","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.geriderklostertaler.at\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\r\n<h3 class=\"wp-block-heading\">Welcome To our shop!<\/h3>\r\n\r\n\r\n\r\n<p>Our FAQ section<\/p>\r\n\r\n\r\n\r\n<p>We have developed this help page to assist you with standard information you may need, It also includes all the frequently asked questions from our customers. Please select a category for your assistance. If you have any other question, please click &#8220;<a href=\"https:\/\/www.geriderklostertaler.at\/contact\/\">Contact Us<\/a>&#8220;.<\/p>\r\n\r\n\r\n\r\n<blockquote class=\"wp-block-quote\">\r\n<p><strong>1. Where are you located?<\/strong><br \/>\u00a0\u00a0 Headquarter: USA &amp; Warehouse:Vietnam<\/p>\r\n<\/blockquote>\r\n\r\n\r\n\r\n<blockquote class=\"wp-block-quote\">\r\n<p><strong>2. Do you have real store to sell these items? or just sell them on the internet?<br \/><\/strong>\u00a0\u00a0 No, We specialize in internet shopping only.<\/p>\r\n<\/blockquote>\r\n\r\n\r\n\r\n<p><strong>3.Why the tracking number is invalid?<\/strong><\/p>\r\n\r\n\r\n\r\n<blockquote class=\"wp-block-quote\">\r\n<p>Don&#8217;t worry about it, there are three reasons for it:<\/p>\r\n\r\n\r\n\r\n<p>Firstly, because\u00a0<strong>the shipping company have not update<\/strong>\u00a0the information on the internet and please wait patiently for about 1-2 days;<\/p>\r\n\r\n\r\n\r\n<p>Secondly, because\u00a0<strong>it has been a long time since your package was shipped out<\/strong>\u00a0and the ship company deleted the tracking history;<\/p>\r\n\r\n\r\n\r\n<p>Thirdly, maybe\u00a0<strong>the tracking number is wrong<\/strong>\u00a0and pls contact our customer service to get the right one.<\/p>\r\n<\/blockquote>\r\n\r\n\r\n\r\n<blockquote class=\"wp-block-quote\">\r\n<p><strong>4. Any risks if i buy products or items from your sites? How can you prove that your website is safe? Will you secure my credit card information?<\/strong><br \/>\u00a0\u00a0 Please be assured about the security of your personal information. We use secured payment gateways. All the information will be encrypted by our system automatically. Also note our website is SSL certified during your check out process.<\/p>\r\n<\/blockquote>\r\n\r\n\r\n\r\n<blockquote class=\"wp-block-quote\">\r\n<p><br \/><strong>5. Payment Inquiry<\/strong><br \/>\u00a0\u00a0 We currently support three payment methods, which are Credit card payment (Visa or Matercard).For customers who are using a credit card for the purchase we have set up SSL certificate for the security of their personal details and credit card information.<\/p>\r\n<\/blockquote>\r\n\r\n\r\n\r\n<blockquote class=\"wp-block-quote\">\r\n<p><br \/><strong>6. How to track my order?<br \/><\/strong>\u00a0\u00a0 Please send us an email with your order number and we shall help you with the tracking details. Which include the tracking number and the service used to send your items. (Eg. DHL or EMS)<\/p>\r\n<\/blockquote>\r\n\r\n\r\n\r\n<blockquote class=\"wp-block-quote\">\r\n<p><br \/><strong>7. About Custom Tax\/Duties?<br \/><\/strong>\u00a0\u00a0 We offer free shipping service all over the world for all the items. About the custom tax, We usually mark our item as a gift on the Shipping Way bill. So the custom tax is waived off. (conditions apply &#8211; depending on your country rules)<\/p>\r\n<\/blockquote>\r\n\r\n\r\n\r\n<blockquote class=\"wp-block-quote\">\r\n<p><br \/><strong>8. What If I Want To Order A Lot More? Can you Give Me A Good Quotation?<br \/><\/strong>\u00a0\u00a0 Of course, we can get you better prices for large volume orders.<br \/>\u00a0\u00a0 If you are interested in a quote for a large quantity of items, please contact us with the following details:<br \/>\u00a0\u00a0\u00a0 &#8211; The products you want<br \/>\u00a0\u00a0\u00a0 &#8211; The exact desired order quantity<br \/>\u00a0\u00a0\u00a0 &#8211; Your desired time frame<br \/>\u00a0\u00a0\u00a0 &#8211; Any special packing instructions, e.g. bulk packing without product boxes<br \/>\u00a0\u00a0\u00a0 With this information we will get back to you with a quotation.<br \/>\u00a0\u00a0\u00a0 You can also contact with our online service representatives easily.<\/p>\r\n<\/blockquote>\r\n\r\n\r\n\r\n<p><strong>9.Be charged a bit more.<\/strong><\/p>\r\n\r\n\r\n\r\n<blockquote class=\"wp-block-quote\">\r\n<p>\u00a0 Some banks and credit card issuers may charge customers extra international transaction fees even if the credit card is charged in local currency.<\/p>\r\n<\/blockquote>\r\n\r\n\r\n\r\n<blockquote class=\"wp-block-quote\">\r\n<p><strong>10.Can I Cancel My Order?<br \/><\/strong>\u00a0 Once an order is placed, you have a small window of 2 days to cancel it before it processes to the warehouse. Once the order processes and is accepted by the warehouse, cancellation at that stage is not guaranteed.<\/p>\r\n<\/blockquote>\r\n\r\n\r\n\r\n<blockquote class=\"wp-block-quote\">\r\n<p><strong>11. Can You Ship To My Country?<br \/><\/strong>\u00a0\u00a0 Yeah, no problem! we can ship to your country.<br \/>\u00a0\u00a0 We can ship single item or large orders to *WORLDWIDE* .<\/p>\r\n<\/blockquote>\r\n","protected":false},"excerpt":{"rendered":"<p>Welcome To our shop! Our FAQ section We have developed this help page to assist you with standard information you may need, It also includes all the frequently asked questions from our customers. Please select a category for your assistance. If you have any other question, please click &#8220;Contact Us&#8220;. 1. 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